STORE ASSISTANCE

In order to meet all your service needs, The Abingdon Co, takes extensive measures to ensure that all of our questions are answered.  We pride ourselves on our strong relationships with our customers.   This Support section covers the most common questions we receive about our products, working with our ecommerce site, and providing service to your Abingdon Watches.

If any of your questions are unanswered, feel free to drop us a line at info@theabingdonco.com

FREQUENTLY ASKED QUESTIONS

Which watches are water-resistant?

All of our watches have a minimum water resistance of 165 ft. Our Dive Watches are tailored for people who actually dive, so they include an industrial strength water seal and an automatic movement to tolerate depths of 660 ft max.

Which watches are battery operated?

Our watches that are tailored for aviation & tactical professionals (ELISE, KATHERINE, AMELIA, JORDAN) require precision timing.  Quartz movements powered by battery will always provide the most accuracy in a watch

Can I take my flight watch on a dive?

Though your water resistance is 165ft, we do not recommend diving with your flight watch.  See this chart for more technical information. 

When I order an Abingdon Watch, what comes in the box?

When you order from TheAbingdonCo.com, you will receive

  • Your brand new Abingdon watch
  • At least one watch band (varies per product)
  • A freshly installed battery (inserted right before delivery)
  • Product Documentation including a warranty registration card and a QR code that will link you to Video Manuals
  • Complimentary Sticker
  • CREW membership for free activities and community events

You can find more information about the contents of each product on each watches product page in our store.

What causes does The Abingdon Co Promote?

We support women living life to the fullest, exploring the world, and discovering new hobbies along the way. The Causes we work for and the charities we work with can be found here.

My watch needs a new battery. Do I have to send it in to you to get it changed?

Not necessarily.  You can work with a local repair shop if its more convenient for you.  Bands and battery changes do not void your warranty. If you need to take your watch somewhere local, we recommend NOT taking your watch to a jewelry store. Instead, take it to a watch repair store.

If you get a battery change by a local business and the watch is damaged, it is the user’s responsibility to cover repair costs and your warranty will be void.  
 
If you wish to send it in to us to have your battery changed, please note we do FREE battery changes and cleanings for every watch that is sent in for repair.
What is the Warranty?

5 Year Warranty. You can find our full warranty further down this page.

I ordered the wrong watch. What do I do?

We have a 30 day return policy, as long as the watch is in new condition and undamaged, you can swap it out.  Please let us know through our Contact Page.

I’m sending this as a gift. Is a receipt included in the box?

No, the receipt is not included in the box.  You will receive a digital receipt via email only. 

I have a sensitivity to nickel. Do you use nickel in your watches?

No, we use surgical grade stainless steel. No nickel or nickel alloys.  We use the same material used in surgical scalpels.

How long do the leather bands typically last?

6-8 months with normal wear.  Replacement bands are available on our website.  We recommend skipping the first loop.

SHOPPING WITH US

US Standard Shipping

PLEASE NOTE THAT WITH THE HOLIDAY SEASON, WE RECOMMEND PLACING YOUR ORDER 15 DAYS BEFORE YOU NEED IT. WITH THE SURGE OF DELIVERIES DURING THE HOLIDAY SEASON, USPS, FEDEX, DHL, AND UPS MAY BE DELAYED WITH DELIVERY.

The Abingdon Co. is proud to offer same-day shipping as long as the order is placed before 12noon Pacific Standard Time.

We know it is important to you to get your items quickly, so we do everything we can to process your order fast. Please allow 5-7 business days (Saturdays, Sundays or Federal Holidays don’t count as business days to UPS/FedEx/USPS/DHL) to receive your order within the continental United States.

We do offer overnight shipping as an option as well. Please note that if an overnight shipment is placed after Friday at 12:00pm PST, it will ship out Monday morning for delivery Tuesday.

International Shipping

PLEASE NOTE THAT WITH THE HOLIDAY SEASON, WE RECOMMEND PLACING YOUR ORDER 20 DAYS BEFORE YOU NEED IT. WITH THE SURGE OF DELIVERIES DURING THE HOLIDAY SEASON, USPS, FEDEX, DHL AND UPS MAY BE DELAYED WITH DELIVERY.

If delivery is not within the US, kindly expect 1-2 weeks delivery. We can do expedited delivery upon request. Customs duties may be applicable in certain countries and is not included in any charges associated with the purchase of an Abingdon watch. With regards to overnight shipping for international shipments, if available, please remember that your country’s customs may hold a package for a day or two which may delay your shipment.

Warranties


We are on your side:

We want you to enjoy your purchase for many years to come.  Our company mantra is dedicated to you the customer.  We will work with you to help resolve any issues pertaining to your purchase.  We believe your watch should be on your wrist rather than sitting broken in your drawer, and that is why we’ll do everything in our power to make sure the watch is repaired back to airworthy condition as soon as possible.  In accordance to our philosophy we are happy to provide to our customers a 5 Year Limited Warranty.


What is Included?

Our warranty covers manufacturing defects or faults. Repairs covered under the warranty will be free of charge.  For all repairs – warranty period or not – we provide a new battery (if the watch has a quartz movement) and cleaning service when the product is sent in to the corporate repair center housed in the USA.

Our warranty DOES NOT cover damage resulting from improper use or care of product, loss arising from theft, fire, acts of God, typhoons, or other catastrophes while the goods are in the possession of the buyer. The warranty does not cover normal wear and tear due to use of the product, including but not limited to batteries and bands.

Warranty is void if damage is a result from improper usage or damage resulting from repairs not by corporate repair center.  The watch must be registered with The Abingdon Co. or the warranty is void.


Lemon Law:

Our watches pass through three quality control checks before it gets sent to you. Occasionally a lemon will sneak through our hands.  Therefore, we abide by a lemon law stating if the watch is sent in for 3 warranty repairs within the 1st year, we will swap out your watch for a new one.  If the exact same replacement watch is not available, you have two options. We can send a substitute – with your approval of course – that closely matches style and price of the original faulty watch or we can issue you a credit for the value of the original purchase to be used for a new watch.  Don’t worry…We are all human we know it happens.


Outside Warranty Repairs

If the watch is outside of warranty repair, don’t worry we can still help!  When we receive the watch, we will provide a quote for repairs and upon your approval and payment, we will begin minor outpatient surgery on your beloved watch.


Sending in product for warranty service or repair

Just send the watch, registration card (if you haven’t already), and a shipping and handling fee (see below) to the following address and include: your name, email, telephone number, return address to send the watch back to, and a brief description of what is wrong with your watch. PLEASE pull the crown out so no gears move during shipping.  It typically takes a couple weeks from when we receive the watch to get it back to you. We will also provide a complimentary cleaning and battery replacement for you on all repairs. Please ensure you protect the watch during shipment by wrapping it up carefully.  The Abingdon Co. recommends you insure the package for the value of the watch as we do not cover it if it becomes damaged, lost or stolen during transit.

To submit a product for repair, please submit a Repair Request.


Shipping and Handling Fees

US Only:  Check or money order $20.
Outside of US Only: Check or money order $55 USD.
We will ship back the watch with insurance and a tracking number.


Precautions – Water Resistance Guide

Returns & Exchanges

If you are not 100% satisfied with your purchase, you can return your order to The Abingdon Co. for a full refund. If for whatever reason you’re not happy with your purchase, please contact The Abingdon Co. for a free return label – we will take care of your shipping costs.

The Abingdon Co. has a 30 day no questions asked return policy. All we request is that you send the items back to us in the original packaging in the same condition.

Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit will be applied to your credit card within 5 business days. Please note that your credit card company may take up to 10 additional business days to post the credit to your account. 

Please note that we are not able to provide a return label to our international customers. However, we will reimburse reasonable shipping costs once your return is received.

eGift Card FAQ’s


WHAT IS AN eGIFT CARD?

Just like a pre-paid debit card, an Abingdon eGift Card is the perfect gift that never expires. You choose the amount you would like to put on the e-card up to $500 and then you can either send it directly to the giftee or send it to yourself in order to present it at a later date. Then, your excited giftee can redeem it for any merchandise of their choice on TheAbingdonCo.com worth an equal or lesser value. If you’d like to treat them to something over $500, please call us at (702) 530-9438.

HOW CAN I REDEEM MY eGIFT CARD?
eGift Cards can be used at www.TheAbingdonCo.com or by calling our customer service Crewmembers at 702.530.9438. It’s Easy – Feel free to shop, choose whatever you feel like and use your eGift Card to pay for it. Your balance will be stored on your eGift Card, so you can use it on one purchase and then use it again on another with the remaining balance.

CAN I ADD MORE MONEY TO MY eGIFT CARD?
Of course. You can add an additional amount to your eGift Card at any time at TheAbingdonCo.com.

CAN I CHECK MY eGIFT CARD BALANCE?
You can check the balance of your Gift Card or e-Gift Card at any time.

DO YOU OFFER CORPORATE GIFT CARDS?
Yes, for orders of 10 or more eGift Cards, we offer 10% off the purchase price. They’re perfect for sales incentives, customer relations and holiday gift giving. Call us to order at (702) 530-9438 or email us at info@TheAbingdonCo.com.

TERMS & CONDITIONS
The Abingdon Co. eGift Cards are non-refundable. The Abingdon Co. eGift Cards cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law). The Abingdon Co. eGift Cards cannot be redeemed for purchases over $1,000. The Abingdon Co. is not responsible for any lost or stolen eGift Cards. Coupons and other discounts cannot be applied to eGift Card purchases.  Sales tax will not be applied to eGift Card purchases. If other merchandise is included in your order, tax will apply only to those items.

ADDITIONAL RESOURCES

STORE ASSISTANCE & SHIPPING

Store policies, shipping assistance, and website assistance.

PRODUCT SUPPORT & TUTORIALS

Video Manuals, Instructions, how to make the most ofyour Abingdon Watch.

SERVICES, REPAIRS, & WARRANTIES

Request battery changes, repairs, or apply for an exchange.